AVAILABLE
Maya Sharma
Virtual Admin Specialist
2+ Years of ExperienceCustomer ChampionBilingual Support
I'm a customer support specialist with 2+ years of experience helping customers.
4.5(94 reviews)
$32-48/hour
94
Projects Completed
1 hour
Response Time
2+ years
Experience
Part-time
Availability
About Maya Sharma
Maya specializes in customer relationship management and technical support. Her patient approach and technical knowledge make her excellent at handling complex customer inquiries and technical issues. She is passionate about delivering exceptional customer experiences and building lasting client relationships.
Technical Tools
NotionClickUpZohoSlackTrelloCRM
Key Skills
Customer Service
Technical Support
Conflict Resolution
Multilingual Communication
Ticket Management
Knowledge Base Creation
Client Training
Service Recovery
Experience Summary
Handled 3,000+ customer interactions with 96% satisfaction rating.
Reduced average response time from 4 hours to 1 hour.
Created comprehensive knowledge base reducing repeat inquiries by 40%.
Trained 15+ team members on customer service best practices.
Implemented new ticketing system improving efficiency by 35%.
Industry Experience
E-commerceSoftware ServicesHealthcareFinancial ServicesEducationHospitality
Soft Skills & Work Traits
EmpathyPatienceActive ListeningProblem SolvingCommunicationAdaptabilityTeam PlayerCultural Awareness
Availability & Schedule
Part-time
12 PM – 8 PM PST (Weekend availability)
Projects
E-commerce Support Excellence – Managed customer service for online store with 10K daily orders.
SaaS Customer Success – Reduced churn rate by 25% through proactive support.
Healthcare Patient Support – Implemented patient communication system improving satisfaction.
Financial Services Helpdesk – Set up support system for wealth management clients.
Educational Institution Support – Coordinated student services across multiple campuses.
Languages
English: Native
Mandarin: Professional Working Proficiency (B2)
Education
Diploma in Customer Service
Certifications
Customer Support Professional
Technical Support Specialist
Service Management
Multilingual Communication Certificate
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