AVAILABLE
Ishaan Verma
Virtual Admin Specialist
2+ Years of ExperienceTech-SavvyQuick Problem Solver
I'm a support professional focused on delivering fast, friendly, and solution-oriented assistance.
4.6(78 reviews)
$38-55/hour
78
Projects Completed
45 minutes
Response Time
2+ years
Experience
Full-time
Availability
About Ishaan Verma
Ishaan is known for his quick problem-solving abilities and technical expertise. He excels at providing timely support and implementing effective solutions for administrative challenges. His technical background combined with strong communication skills makes him adept at bridging the gap between technology and business needs.
Technical Tools
NotionClickUpZohoSlackTrelloCRM
Key Skills
Technical Support
Troubleshooting
System Setup
Data Management
Process Automation
User Training
Documentation
Quality Assurance
Experience Summary
Resolved 500+ technical support tickets with 92% first-contact resolution.
Implemented new CRM system increasing team productivity by 35%.
Trained 50+ team members on new software and workflows.
Automated routine tasks saving 10+ hours weekly for administrative teams.
Maintained 99% system uptime through proactive monitoring and maintenance.
Industry Experience
IT ServicesSaaS CompaniesE-commerceHealthcare TechnologyFinancial TechnologyEducation Technology
Soft Skills & Work Traits
Analytical ThinkingCommunication SkillsPatienceAdaptabilityTeam CollaborationContinuous LearningCustomer FocusTime Management
Availability & Schedule
Full-time
9 AM – 6 PM CST (Flexible hours for global teams)
Projects
SaaS Implementation – Deployed and configured CRM system for 100-employee company.
Help Desk Optimization – Redesigned support ticket system reducing response time by 40%.
Data Migration Project – Successfully migrated 10,000+ records to new database system.
Training Program Development – Created comprehensive onboarding materials for new software.
Process Automation – Built automated workflows for routine administrative tasks.
Languages
English: Native
Hindi: Conversational (A2)
Education
Associate's in Office Management
Certifications
Help Desk Specialist
IT Support Professional
Salesforce Administrator
Microsoft 365 Certified
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